Privacy Policy

Introduction

CryptHub Luxae Ltd ("we", "us", "our", or "crypthubluxae") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website crypthubluxae.pro or use our services.

We are a data controller under the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Ledra Street 72, Limassol, 3006, Cyprus, and we are registered under company number HE253614.

Data Collection

We collect personal data that you voluntarily provide to us and information that is automatically collected when you use our website. The data we collect includes:

Information You Provide

• Contact details (name, email address, phone number, company name)
• Communication preferences and enquiry details
• Project requirements and business information shared during consultations
• Payment and billing information for our services
• Feedback, reviews, and correspondence with our team

Information Automatically Collected

• IP address, browser type, and device information
• Website usage data, page views, and navigation patterns
• Cookies and similar tracking technologies (see our Cookie Policy for details)
• Referral sources and marketing campaign interactions

How We Use Your Information

We use your personal data for legitimate business purposes and as necessary to provide our services. How we use your information includes:

• Responding to your enquiries and providing customer support
• Delivering our data integration and analytics services
• Processing payments and managing billing relationships
• Improving our website functionality and user experience
• Sending relevant business communications and service updates
• Complying with legal obligations and regulatory requirements
• Protecting our business interests and preventing fraud

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: Where processing is necessary to perform our services or take steps before entering into a contract
• Legitimate Interests: Where we have legitimate business interests that do not override your fundamental rights
• Legal Obligation: Where we must process data to comply with legal requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• With trusted service providers who assist in delivering our services
• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of our users
• In connection with business transfers or corporate restructuring
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Our data retention periods are:

• Contact enquiries: 3 years from last contact
• Client project data: 7 years after project completion
• Website analytics data: 26 months
• Marketing communications: Until you unsubscribe or 2 years of inactivity
• Legal and compliance records: As required by applicable laws

Your Rights

Under GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where applicable

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Staff training on data protection and security practices
• Incident response and breach notification procedures

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been violated. In Cyprus, you can contact the Office of the Commissioner for Personal Data Protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Cookie Policy Reference

This Privacy Policy should be read in conjunction with our Cookie Policy, which provides detailed information about our use of cookies and similar technologies.